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These terms set out how your qc88 account works — what we expect from you, what you can expect from us, and how transactions through Nagad, Rocket, and Bank Transfer are handled. Access and eligibility depend on your local law and the regions where these services are available.
By opening and using your account on this platform, you confirm that you have read these terms and agree to act within them. We keep the language direct so there is no ambiguity about what is permitted. These terms govern every session you run, every wager you place, and every wallet movement you initiate — whether that movement uses Nagad, Rocket, or Bank Transfer. Any action taken through your account is considered an action you authorised. We do not accept claims of unauthorised use unless you report the concern to us promptly through the support route published on this site. Where a conflict arises between a promotional notice and these terms, these terms take effect. We may update this policy when the platform changes — we will post the revised version here and note the date it takes effect. Continued use of your account after that date means you accept the updated version. If you do not agree with any change, close your account before the effective date and contact support to finalise the closure. Access to this platform depends on your local law and eligible regions; it is your responsibility to confirm that using this service is permitted where you are located.
Not every action connected to your account falls under the same rule set. This section makes clear where these terms apply and where a separate policy or a third-party agreement takes over. Knowing the boundary saves time when you need to raise a question.
Login sessions, password resets, device authorisation and account suspension all fall within these terms. Any dispute about access to your account is handled according to the rules set out here, not by a third party.
Deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer are governed by these terms alongside each payment provider's own conditions. Where there is a conflict, both sets of rules apply to their respective parts of the transaction.
Game availability, odds display, and lobby content are covered by these terms in the sense that we may change or withdraw them at any time. We do not warrant that any specific title or market will remain available continuously.
External payment processors, mobile wallet operators, and game studios operate under their own agreements. These terms do not override those agreements; they sit alongside them and cover only your relationship with this platform.
These terms are not one-directional. You have practical routes available whenever you need to review what is on record, correct something, or raise a concern. The account area holds your transaction history — deposits, withdrawals, and wallet movements through Nagad, Rocket, or Bank Transfer are logged there and remain accessible while your account is active. If a record looks incorrect, do not wait: open a support request and reference the transaction ID shown in your history. We will check the record against our own logs and respond through the same channel. You can also update contact details — email address, linked mobile number — directly inside your account settings. Any update to verified identity documents follows a separate verification step, which our support team will walk you through. If you want to close your account permanently, submit the request through the support route; we do not accept verbal or informal closure requests, because a written record protects both sides.
Your full wallet history — including Nagad, Rocket, and Bank Transfer entries — is visible in the account area. Download or screenshot any record you need for your own reference before requesting changes.
Email and contact number updates are available in account settings. Changes to verified identity information require a support request and a re-verification step as described in the verification section of your account.
If any clause is unclear, open a support ticket and quote the section heading. We aim to give a plain-language explanation of how the rule applies to your specific account situation, not a generic restatement.
Submit a written closure request through the published support route. We will confirm receipt, process any pending wallet balance according to the withdrawal rules in these terms, and close the account once that is complete.
If a clause in these terms affects your account and you are not sure how to proceed, these are the routes where a real response comes back. Use the channel that matches your question type — transactional queries move faster with a reference number attached.
Open the chat icon from any page on the site. For terms-related questions, include your account ID and the section of the policy you are asking about so the agent can check the relevant record without back-and-forth.
Send your question to the support email address published in the site footer. Attach any transaction reference or screenshot that is relevant. Email is the right route for formal written responses about policy interpretation.
For account-specific issues — wallet discrepancies, transaction disputes, closure requests — use the Help Desk form inside your account dashboard. Responses reference your account log directly, which speeds up the resolution.
These terms sit alongside our privacy policy, which explains in detail how account data is stored and who can access it. This section outlines the operational commitments that underpin the terms you have agreed to.
Account data — including transaction records for Nagad, Rocket, and Bank Transfer — is retained for as long as your account is active and for a period after closure as required by the platform's data retention schedule. You can request a summary of held data through support.
Your account credentials are your responsibility. We apply session controls on our side, but we cannot act on an unauthorised-access claim unless you report it promptly. If your linked mobile number changes, update it in settings before the next session.
We use session cookies to keep your account active during a browsing session and to track which device last logged in. Clearing cookies logs you out. Persistent cookies that support account recognition can be managed through your browser settings.
When these terms change, the updated version is posted on this page with an effective date. We do not send individual notifications for minor clarifications, but material changes to your account rights will be communicated through the in-account notice area.
These are the questions we receive most often about how the terms work in practice. If your question is not here, open a support ticket and quote the relevant section heading.
Yes. Every wallet movement through Nagad, Rocket, or Bank Transfer is covered by these terms alongside the payment provider's own conditions. If a transaction is disputed, we check our account log first; reference your transaction ID when you contact support.
We post the updated version on this page with the date it takes effect. Continuing to use your account after that date means you accept the new version. If you disagree with a material change, you can request account closure before the effective date.
Open a support request and include the transaction ID shown in your account history. We cross-reference it against our internal log and reply through the same channel. Do not wait — raise the query as soon as you spot the discrepancy.
Your full wallet history is visible in the account area while your account is active. You can screenshot or copy any record you need. If you need a formal written record for a specific date range, submit a request through email support with your account ID.
Any action taken through your account credentials is treated as authorised under these terms unless you report the breach promptly. Contact us immediately through live chat or email, provide your account ID, and we will review the session log and advise on next steps.
Yes. Access and eligibility depend on your local law and the regions where this service is available. It is your responsibility to confirm that using this platform is permitted in your location. These terms do not override any applicable local regulation.