Live / Mobile
qc88 handles your information with a clear and limited purpose — to run your session, process your wallet transactions via Nagad, Rocket or Bank Transfer, and keep your account secure. This policy sets out exactly what we collect, how we use it, and the steps you can take to review or correct your records.
We collect only what is necessary to operate your account and fulfil transactions. When you register, we hold the identification details you provide — your name, contact address and login credentials. When you make a deposit or withdrawal using Nagad, Rocket or Bank Transfer, a transaction reference is recorded against your account to support any query you raise later. We do not sell your personal details to third parties or share them outside the scope described here. Cookies on our site are used to keep your session active and remember your preferences — nothing more. We retain account records for as long as your account remains active and for a defined period after closure, in line with standard practice for platforms serving eligible regions. Any marketing communication we send depends on the preferences you set in your account. You can update those preferences at any time from the account settings area. Access to this platform and the application of this policy depend on your local law and the eligible regions we serve — we do not make legal certainty claims about any specific jurisdiction.
This policy covers the data we handle directly through your qc88 account. It does not extend to third-party services you may reach from our platform, such as external payment processors or game studio environments. The four areas below clarify exactly what sits inside and outside this policy's scope.
Login credentials, session tokens and device identifiers tied to your qc88 account fall inside this policy. We use these only to authenticate your session and protect access. We do not share login data with any outside party.
Transaction references for Nagad, Rocket and Bank Transfer payments made through your account are covered here. These records exist to resolve disputes and support your withdrawal queries. We hold them for a defined retention period after your account closes.
Browsing behaviour on our pages — which sections you open, how long you stay — is captured in aggregate form only, through standard analytics. No personally identifiable profile is built from this data without your consent.
Game studio environments, external payment gateways and any linked sites operate under their own privacy terms. Once you leave our domain, this policy no longer applies. Check those third-party policies directly before sharing personal details.
You have practical choices about how your data is held. The account settings area is the first place to start — most corrections to your contact details or communication preferences can be made there without contacting support. For anything that cannot be changed from settings, our support route handles requests to review what we hold or to correct an inaccuracy. We aim to respond to data requests within a reasonable period, though we do not publish a fixed SLA. If you believe a record is wrong — for example, a Nagad or Bank Transfer transaction reference that does not match your own records — you can raise that through the same support channel. Account closure requests are also handled via support; closing your account does not immediately delete all records, because we retain certain data for the standard period described in the policy details section above. Eligibility to exercise these rights depends on your local law and the region in which you access the platform.
Open the account area and check the transaction history shown there. Nagad, Rocket and Bank Transfer references are listed against each completed action. If a record looks wrong, note the reference before contacting support.
Most contact and preference fields can be updated directly in account settings. For fields locked after verification, submit a correction request through the support route and provide the account detail that needs changing.
If you have a question about how your data is used — beyond what this page covers — send it through our published support channel. State your account reference and the specific data point you are asking about.
Account closure requests are handled by support. We will confirm the closure and explain the retention period that applies to your records before processing. Check your transaction history before requesting closure.
Policy questions and data requests go through the same support routes we publish for account help. Use the channel that matches your query — straightforward corrections are fastest through live chat, while formal data requests should come via email so there is a written record on both sides.
Open the chat widget from any page on qc88. Use this for quick account corrections or to ask where a specific data point is held. Have your account login ready before you start.
Send formal data requests or correction submissions by email through the address published in the contact section of the site. Include your account reference and describe the record you want to review or correct.
Many preference and communication settings can be adjusted without contacting support. Log in, open settings and review the options shown there before raising a support request — it is usually the faster route.
Our approach to data handling is built around keeping account records accurate, limiting what we collect, and making it straightforward for you to act on your rights. We do not run data processes beyond what this policy describes, and we review these practices when the platform or its services change.
We use session cookies to keep you logged in and functional cookies to remember display preferences. No advertising profile is built from cookie data. You can clear cookies through your browser settings at any time, though doing so will end your active session.
Login credentials are stored in encrypted form. We do not expose your password to support agents. If you suspect unauthorised access, change your password immediately from account settings and contact support through the published channel.
Active account records are held as long as your account is open. After closure, we retain transaction references — including Nagad, Rocket and Bank Transfer records — for a standard period before deletion. The exact period is stated in the full policy terms.
When this policy changes in a way that affects your rights, we publish the updated version on this page and note the revision. Continuing to use the platform after a notified change means you have seen the updated terms. Contact support if you have questions about any revision.
These questions cover what our members ask most often about data, records and rights. If your question is not here, the support routes in the section above are the right place to raise it.
We collect the name, contact address and login credentials you provide during registration. We also record device and session identifiers used to authenticate your access. We do not collect data beyond what is needed to run your account and process your transactions.
Yes. A transaction reference is recorded for each payment action linked to your account — whether through Nagad, Rocket or Bank Transfer. These references are held so you or our support team can trace a payment if a query arises. They are not shared outside the platform.
Start in your account area — transaction history and profile details are visible there. For a broader view of what we hold, send a request through the email support route with your account reference. We will respond within a reasonable timeframe.
Contact details and communication preferences can usually be updated directly in account settings. For fields that are locked after verification — such as your registered name — contact support with the correction you need and your account reference. We handle these on a case-by-case basis.
This policy applies to accounts held on qc88. Access to the platform and the rights available under this policy depend on your local law and eligible regions. We do not make legal certainty claims for any specific jurisdiction — check your local regulations before using the platform.
Submit an account closure request through live chat or email support. Before we process it, we will confirm what records are retained and for how long. Transaction references — including Nagad and Bank Transfer records — are kept for a standard retention period after closure, then deleted.